FAQ
How, where and who
All of our work is made to order at SinCa’s woodshop in Tolland CT by Dave and Maria.
Customization
Since we produce all of our products in-house, they can be customized to fit your needs. In general, we're able to modify materials, finishes and sizing. Sometimes customization have a re-design fee depending on the specifications and adds 1–4 weeks to the listed lead time. If you're interested in placing a custom order, please contact us or find the form on each product page to request a quote.
Commissions
We take commissions if we feel it’s the right fit and have full design control. We do not replicate designs nor fabricate designs that have not been created by us in our studio.
trade discounts
We offer a trade discount to trade members with a valid resale certificate. Please fill up the form here to create an account.
Payments
An emailed invoice will be sent with payment options. We accept payment by check, ACH and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
Payment is in full due receipt of invoice. Payment plans can be requested on orders above $15k excluding shipping. Or on orders with lead times longer than 24 weeks.
Payment plan 1) $15k or more: 70% deposit due receipt of invoice, 30% at start of fabrication.
Payment plan 2) 24 weeks lead time: 50% deposit due recipe of invoice. 50% at start of fabrication.
Lead Times
Our lead-times are usually 16 to 24 weeks. We only start production with payment in full. Once we receive your payment, we will keep you updated on the status of your order and let you know when it’s ready to ship.
Return Policy
Because of the custom, made-to-order nature of our work, unfortunately we are not able to accept returns or offer exchanges. All sales are final. Once your order is placed, cancellations will not be permitted.
Shipping & Delivery
Shipping
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. Long distance delivery costs must be determined by quote and may take up to three business days to procure. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our shop in Tolland CT.
All finished orders ship every first and third Monday of the month. When your piece is finished we will ship it in the following shipping date. All merchandise must be paid in full prior to pick-up or shipment.
Storage
Finished merchandise can be stored with our company for up to 14 days after its completion; beyond that timeframe it will be sent to an offsite storage facility where storage fees will incur.
Crate & Packaging
Each piece is carefully crated before leaving our facility unless White Glove service is requested.
White Glove Service
For shipments throughout the contiguous U.S., White Glove Delivery is available with an additional charge. Our White Glove delivery service includes placement inside a room of your choice, inside stair carries (up to two flights), unpacking and debris removal. The rates for White Glove delivery are subject to change without prior notice. Please let us know if COI is required to enter the building.
Tracking and insurance
All SinCa items ship fully insured and you will be able to track its status once it leaves our studio. As soon as the shipment is initiated, we will notify you with the tracking information.
Receiving Shipments
Furniture items will be shipped via a standard parcel or LTL freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Unless special arrangements have been made, all shipments are curbside delivery. Storage and redelivery fees are the responsibility of the consignee and will be billed at cost.
Shipping Damages
Even though items are packaged properly, transit-related damage can occur. SinCa Design takes great care in packaging items to ensure safe transport and all shipments are insured against loss or damage.
Any claims for damaged goods must be settled by the customer and the carrier selected to deliver the goods and are not the responsibility of SinCa Design. Though we are more than happy to assist in any way as you file your claim.
All shipments from SinCa Design are carefully crated and insured against damage and loss. Should damage happen, you must notify the shipping company immediately and retain all packaging materials. If you wish to have our assistance in filing the claim, you must notify SinCa Design within 48 hours of delivery of the damaged merchandise to you. We will do everything we can to help with your claim.